Solution suitable for large business customers operating contact centers with IVR equipments.
Service Outline
Digital transformation platform service experience through smartphone screens like Visible ARS and Digital ARS being used by over 300 large companies’ call centers. When end users make calls to large companies’ call centers such as National Tax Service, Hana Bank, KB Card, Samsung Securities, and others, the services seen on the smartphone screens are provided based on CallGate’s platform, and the market share shows nearly 90% in the voice+screen combined service market.
CCMS
Easy and fast production of imaged content and delivery to customers
Call Connect
Services for platforms that deploy their business on the phone
Visible ARS deployment
Services that provide ARS (digital ARS) with a web-centric view
Visible ARS cloud interworking
Services that deliver digital ARS in cloud form without additional equipment
Visual AI
AI plug-in service provided as a multimodal screen based on Web-chat
Multimedia Caller
Display Service
A service that automatically pop-up image lettering at the time of call connection
Missed call
information pop-up service
Service that automatically ordered mobile pages at the time of monetary treatment
Mobile Channel
Connection Services
A service that automatically pop-up a mobile web or app according to your choice to a customer with a representative number
Counseling
Satisfaction · Survey
Service to pop up call satisfaction, survey when the call is busy or when the call is over
Here is the price of
the line for each license of CallGate.
| Sortation | Service | Criteria | Monthly | Annual | Permanent | ||
|---|---|---|---|---|---|---|---|
| Common | Service subscription fee | By Services | 7,000,000 | 7,000,000 | 7,000,000 | ||
| Choice |
Digital ARS Visual AI |
10,000 calls per month(Inquiry) | 120,000 | 1,320,000 | 4,560,000 | ||
| Web Voice | 10,000 calls per month(WakeUp) | 114,000 | 1,254,000 | 4,332,000 | |||
| Web Voice Cloud | Copper wire | 114,000 | 1,254,000 | 4,332,000 | |||
| Text View | 10,000 calls per month(WakeUp) | 48,000 | 528,000 | 1,824,000 | |||
|
Visual Link Visual Link AP Visual Link DMS |
10,000 calls per month(Inquiry) | 108,000 | 1,188,000 | 4,104,000 | |||
| Web View Plus | 10,000 calls per month(WakeUp) | 108,000 | 1,188,000 | 4,104,000 | |||
| Info Push | 10,000 calls per month(Request) | 90,000 | 990,000 | 3,420,000 | |||
Other information
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Service subscription fee
First time billing per service -
Maintenance fee
Permanent licenses incur 10% annual maintenance fee from year 2 New maintenance contracts are not allowed when maintenance fees are not paid If no maintenance contract is signed for more than 4 years, the license will be permanently extinguished -
Restricting excess licenses
If exceeded, the service will be completely blocked by the end of the month, initialized from the following month and resumed
(Web Voice Cloud: Blocking only for excesses and providing normal service for traffic in licenses) -
CallGate Calls requested for service to the service system
Visual Link, Visual Link AP: Based on Inquiry (Request · Invoke cannot exceed Inquiry) Info Push, Visual Link DMS : Request Criteria