Smart customer management
We will guide customers who call the representative number to voice channels and mobile channels and automatically pop up mobile web or apps to customers who want mobile channel services.
Through the mobile channel connection service, we guide you through KakaoTalk counseling and chatbot services with a single touch.
Any mobile web that complies with HTML standards can pop up and create content freely, making it more versatile.
When running the app, parameters are delivered in real time to maintain the same session as the phone channel and the app channel so it is efficient to show content simultaneously.
Customer management is facilitated by inducing customers with self-services such as KakaoTalk counseling and chatbot services to reduce the rate of customer exit during counseling.
If the app is not installed on your mobile, you can link it to an alternative page or download page and display the content without interruption.
It applies to both Android and iOS environments and can be applied in both busy and end-of-call situations so the range of use is wide.
By connecting to the designated website, it is possible to induce processing by self-service and distribute the processing of consultation calls in a concentrated situation
You can respond effectively through the website when the counselor is off-duty.
When the call connection is delayed or the call is terminated, you can connect to the mobile page to continue your work on behalf of the counselor or ARS and manage the customer effectively.
If you select the ARS specific menu, you will be connected to the mobile web, app, chat consultation (including Kakao Talk), and the call will be terminated.
It delivers mobile content easily and quickly in a preset format.
The counselor who is on the phone with the customer sends the information they want to the web screen.
Provides appropriate mobile content tailored to your needs at the end of the call.